Payment, Minimum Enrollment, and Cancellation Policies
For Day Hiking Adventures
Payment:
If you are interested in booking a day hiking adventure with our company please fill out a booking request on the relevant adventure page.
Starry Summit Mountain Adventures and Media Ltd. (SSMA) staff will be in touch and go over trip equipment, costs, and logistics. Inquiring about an adventure is commitment-free. If you do decide to book an adventure, a PayPal invoice will be sent to the email provided to facilitate payment. We also accept payment in Bitcoin (and Lightning), if interested in this method please let us know in the booking request form. Our day hiking booking procedures differ from our guided backpacking and hut based programs. Read below for more details.
Example 1: Booking An Adventure
Bob is interested in Day Hiking to summit Tangle Ridge; he fills out the booking request form, which of the provided dates he would be interested in, and that both he and his wife Sally would like to enroll in the adventure. SSMA lead guide Ben gets in touch with Bob and Sally, describe the adventure in detail, what equipment would be provided and what they would be expected to bring, costs, and booking policies. Bob and Sally think about the trip for a few days and decide to make a booking. Ben emails an invoice to Bob for the full cost of the trip, after receiving payment Bob and Sally’s booking is confirmed.
Minimum Enrollment:
Each adventure has a minimum number of guests required for the trip to run (the minimum value is listed beside the dates on each adventure page). Day hiking adventures can also be booked on short notice.
If a given program is below the minimum threshold value, enrolled guests will be given the option of paying an under-enrollment offset fee to continue with the adventure.
If a day hiking adventure is still below the minimum enrollment value and guests elect not to pay the offset fee the adventure will be cancelled and guests will receive a refund (minus a $20.00 booking fee).
Example 1: Day Hiking Adventure Exceeds Minimum Enrollment
Bob and Sally have confirmed their booking Day Hiking up Tangle Ridge (which was described to have a minimum enrollment of 3 guests). They are scheduled to leave for their adventure on July 8th. A week before the trip day on July 1st (the enrollment cutoff date listed on the trip page) SSMA lead guide Ben sends Bob an email confirming that there are 4 guests booked for the trip and that the trip will go as scheduled.
Example 2: Day Hiking Program Does Not Have Required Enrollment and Guests Pay Offset
Bob and Sally have confirmed their booking Day Hiking up Tangle Ridge (which was described to have a minimum enrollment of 3 guests). They are scheduled to leave for their adventure on July 8th. A week before the trip day on July 1st (the enrollment date listed on the trip page) SSMA lead guide Ben sends Bob an email confirming that they are the only 2 guests booked for the trip. Ben informs Bob that to run the trip either someone else would have to book, or they would need to pay an additional offset fee. Bob decides to pay the additional offset fee. The trip goes ahead as scheduled with Bob and Sally as the only guests.
Example 3: Day Hiking Program Does Not Have Required Enrollment and Guests Do Not Pay Offset
Bob and Sally have confirmed their booking Day Hiking up Tangle Ridge (which was described to have a minimum enrollment of 3 guests). They are scheduled to leave for their adventure on July 8th. A week before the trip day on July 1st (the enrollment date listed on the trip page) SSMA lead guide Ben sends Bob an email confirming that there are only 2 guests booked for the trip. Ben informs Bob that to run the trip either someone else would have to book, or they would need to pay an additional offset fee. Bob declines to pay the under-enrollment offset fee. Ben emails Bob that SSMA will need to cancel the trip due to under-enrollment and sends Bob a refund (minus a $20.00 booking fee).
Day Hiking Cancellation and Refunds:
Guests are allowed to cancel their Day Hiking booking and receive a full refund (minus a $20.00 booking fee) up to 7 days before the start of an adventure. If Guests cancel their booking between 7 and 1 days prior to their adventure they will receive a 50% refund. No refunds are granted for cancelations with less than one day before the trip date. If a program has to be cancelled by Starry Summit Mountain Adventures and Media Ltd. for any reason (including wildfire, area closures, etc.) guests will be given a full refund or offered to reschedule their adventure at no additional charge.